Couldn't every brand benefit from great design and a solid identity?
I've been back and forth on the answer to this question. We all know of at least one small business, be it a local gas station or family diner, that still employs the use of hand-written starburst signs to let you know about a "SALE!!!" Anyone who knows me knows that I'm very... shall we say, particular. I can't stand handwritten or makeshift signage, it makes me shudder just to think about. I like structure, I deeply value great design and solid identities - especially from small businesses. I also understand that I'm not the norm.
I know that people who can't necessarily identify key aspects of good design still respond positively to it, whether they realize why or not. But, on that same note, does that mean they respond negatively to bad design? Does the average soccer mom walk away from a business that uses Curlz? Not necessarily.
Here's what I think. It's not about the business, per se, it's about the goals. Does the business want to grow? Attract a larger audience? Span a larger market? If yes, then it would be a wise move for them to adopt stronger design practices. They will notice larger growth with a well designed brand presence. If all of their marketing pieces, signage, stationery, etc., have the same feel [and are therefore identifiable] across the board — consumers will associate that brand with stability and security and in turn the brand will be more trusted.
However, the mom 'n pop diner down the road is loved and endeared for their handwritten signage, daily chalkboard menu, and overall kitschy feel. That IS their identity, and it is done with intention. In such a case, altering that perception would change their audience and could hurt the business. There's nothing worse that taking what your customer knows and loves and ripping it out from under them.
As much as it pains me to admit, there are some companies who are just fine without the help of a graphic designer, marketing guru, or even professionally printed and matching stationery. So long as they don't have the desire to grow.
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